As well as Telecare, factoring and repairs reporting, we offer a range of other commercial call centre services to help your organisation reduce costs and work better.
Lone worker monitoring
Do your staff work on their own, out of the office and out of contact? As an employer you have a legal responsibility to ensure they stay safe.
Our round-the-clock lone worker monitoring service helps you do this, giving peace of mind to you and your staff. Lone workers can log movements with a central monitoring facility and the service can be used with any mobile phone or landline.
Highly flexible and tailored to suit your own needs, our team undertake a risk assessment of your organisation before creating a bespoke proposal that will fit seamlessly into existing processes.
Out of hours carer coordination
Your customers’ needs don’t end when your offices close, so what happens when a carer can’t manage an appointment with a client at short notice?
You can’t continually supervise your staff – but our out of hours carer coordination service will ensure cover is arranged when a carer calls off. We’ll take the calls and co-ordinate the care team. And when you come back into your office, you’ll have a fully bespoke and easy-to-understand report sitting in your in-box, detailing exactly what happened and when.
As a leading housing association, we know how important it is to ensure our services are robust and available to support clients’ needs at all times and in any situation.
Our flexible range of services combined with our unique dual-call centre model means we can offer you highly robust and reliable back up services, including:
- temporary calls handling to ensure your clients can still contact you in any event;
- secure database back-up and replication; and
- remote access and updating of data.