Tenants of Hanover’s housing developments from across Scotland came together on Tuesday 26 August for the housing association’s first ever Tenants’ Conference, held at the Strathclyde Hilton in Bellshill.
One of the biggest highlights of the day was an exclusive play – called Have a Nice Day – on the subject of customer service and performed by the esteemed Out of the Darkness Theatre Company. The play’s stars stayed in character for a fascinating question and answer session following the performance. Following this a workshop, chaired by Lynda Johnstone of Tenants’ Information Service, allowed delegates to discuss issues raised by the play and also their experiences of customer service within Hanover.
After a tasty lunch choice including a very well-received fish supper, the afternoon featured a variety of entertaining and informative workshops, including tai chi exercises, singing sessions and a discussion on later life legal issues by solicitor Austin Lafferty.
Following the event, those attending were encouraged to submit feedback forms and the overwhelming view was one of success. Comments included:
• “I received much needed information on Power of Attorney”
• “Workshops were most enjoyable”
• “I’m so glad I came – I’ve learned so much that I will take back to my location and will share with my friends and residents – and encourage them to come to the next one!”
Libby Turner was one of many residents who travelled all the way from the Highlands to attend the event and said:
“It was brilliant. Very productive, interesting and friendly – and the venue made us so welcome. I’m looking forward to the next one!”
Helen Murdoch, Chief Executive of Hanover (Scotland) Housing Association, said:
“Our first ever conference has been an immense success and I was delighted that so many residents travelled from far and wide to take part. Initial feedback has been excellent with many positive comments, as well as some very good suggestions for future events. I was delighted with our speakers and the sessions – I think everyone took a lot of really useful information away with them.
“More importantly it was a great opportunity for so many of our senior staff to hold informal discussions with residents, answering queries and discussing how Hanover moves forward in the future – and there are some very exciting times ahead.
“I’m really looking forward to building upon the success of this inaugural event and welcoming even more residents next year and beyond. My sincere thanks goes to everyone who took part and to the staff involved with arranging the conference.”
Pictured: Chris Milburn, Director of Business & Communications, welcomes the attendees to the conference.
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